郑德俊;轩双霞;沈军威;

• 1:南京农业大学信息管理系

摘要(Abstract)：

对移动图书馆服务质量进行评价,有助于找准服务质量改进方向。考虑到移动设备的特点和多变的移动使用情境,应该以用户需求为中心,基于用户感知进行移动服务质量评价。结合定性和定量方法进行筛选,移动图书馆服务质量被划分为"功能满足质量"、"技术系统质量"、"用户关怀质量"这三个主维度及相应的观测题项,基于探索性分析和验证性分析,确定移动图书馆服务质量测评模型包含三个主维度、六个子维度的多维多层综合评价模型。

关键词(KeyWords)： 移动图书馆;服务质量评价;测评模型

Abstract:

Keywords:

基金项目(Foundation): 国家社会科学基金项目“基于用户感知的移动图书馆服务质量评价及提升策略研究”(编号:13BTQ026)的研究成果之一

作者(Authors): 郑德俊;轩双霞;沈军威;

DOI: 10.16603/j.issn1002-1027.2015.05.009

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