国外实时咨询软件评价An Evaluation of Foreign Real-time Reference Software
强自力
摘要(Abstract)：
实时咨询软件的评价标准是功能完备、使用方便和售后服务。主要功能包括文字交谈、网页发送、同步浏览、咨询日志管理和提问转发。文章重点评价了LSSI公司的VRT软件和OCLC的QuestionPoint,建议国内开发标准实时咨询软件和合作咨询网管理软件。
关键词(KeyWords)： 实时咨询;合作咨询;参考咨询服务;图书馆
基金项目(Foundation):
作者(Author): 强自力
参考文献(References)：
- 1 Coffman S. Well take it from here: Further developments we'd like to see in virtual reference software. Information Technology and Libraries, 2001, 20(3)
- 2 http://pages. prodigy. net/tabol/chatsoftware.htm
- 3 http://www.lib.duke.edu /reference/liveonlineref. htm#Evaluation
- 4 Breeding M. Providing virtual reference service. Information Today, 2001, 18(4)
- 5 Boyer J. Virtual reference at North Carolina State: the first one hundred days. Information Technology and Libraries, 2001, 20(3)
- 6 Broughton K. Our experiment in online real-time reference. Computers in Libraries, 2001;21(4)
- 7 Anonymous. Putting viriual reference on the map: Susan McGlamery----Metropolitan Cooperative Library System. Library Journal, Mar 15, 2002
- 8 Kresh D N. From Sshh to search engine: Reference.net on the Web. Information Technology and Libraries, 2001,20(3)